Dec
16
What is an example of a real estate script for a receptionist who is not allowed to give out property address?
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Scenario: You are an office receptionist. A prospective buyer phones and wants the address of an advertised property for sale. There are no salespeople in the office at present. Office policy is for the receptionist NEVER to give a property address over the phone – it is the role of the sales person or property manager to determine who is provided these details. The prospective buyer is not keen o leaving their contact name and number and is starting to get agitated at they “only want to have a quick drive past to see if they like it from the street”.
What script can be used to handle this inquiry?
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1 Comments
May 1st, 2010 at 6:00 am
I apologize for not being able to provide the address you requested. I am a receptionist, and our company policy is that only licensed real estate agents can provide that information. I would be happy to contact one of our agents as quickly as I can so that one of them can help you. May I have your name and telephone number to forward to an agent ?